Mark Ratcliffe Moving offer a complete removals and storage service. Having worked in the industry for more than 30 years, you can put your trust in us to look after your move.
Choosing the right removal company to move your possessions is vital. You need to secure good value, but also be confident that the team arriving at your property or business on the morning have a clear understanding of your requirements, with the necessary training and equipment to ensure a successful and straightforward move.
Mark Ratcliffe is the founder of Mark Ratcliffe Moving and has been working in the UK domestic removals and storage market for over 30 years. Working with customers throughout Woking, Surrey and nationwide with quality at the core of everything we do - it is what we have built our reputation within the moving and storage industry upon.
Our removal firm are one of just a handful with a dedicated staff training centre with all of our staff being trained to the highest industry standards in packing fragile and non-fragile personal effects, moving and wrapping household furniture for home and overseas, as well as vehicle loading and customer services. You can expect the most competitive prices around with the highest industry standards and a real commitment from everyone involved in your move.
At Mark Ratcliffe Moving we offer a comprehensive domestic and commercial moving service. Whether you have a 3 piece suite to move across town, or an entire 4 bed house to move up to Scotland, our professional team have the equipment, manpower and skill to move you with ease.
To begin your moving journey Mark Ratcliffe will visit your home or business at a time convenient for you and carry out an onsite survey and discuss details of your forthcoming move. Packing requirements, insurance cover for your valuable possessions and house clearance can be discussed and arranged if required. We will provide a fixed quotation for our moving, packing and storage services. Then, on your move day a fully trained and uniformed crew will arrive and lay down floor covers to protect carpets, cover exposed banisters and doors etc. If required, they will pack and move your belongings with care and transport them safely to your new home.
Mark Ratcliffe Moving can provide a full packing service or packing of fragile items only. Should you decide to carry out your own packing prior to move day, we provide flat pack moving boxes, plain paper, bubble wrap, tape etc...all at a minimal cost.
We offer secure self storage rooms to rent for customers who prefer to deposit / remove their own goods to / from store. Various size rooms are available with our most popular size being 77 sqft which equates to 850 cubic feet / 24 cubic metres. We rent this size room at £30 plus vat per week. Our storage rooms are much higher than our local competitors and our charges are over 50% less than the rest. Your valuable possessions will be stored in a secure, damp free and clean environment, with you being the only key holder with great access for loading / unloading.
Whether you are moving within Woking or further afield in the UK, or even abroad, Mark Ratcliffe Moving is ready to help. We can meet all of your wider moving needs, whether you require domestic removals or commercial removals, our services include secure storage, export packing and house clearance. We would be delighted to give you a quote without any obligation. Please contact our team today to talk through your moving requirements - our opening hours are Mon - Sat 08.30 - 17.00 or by appointment for any other time including Sundays. A 24/7 Service for our Self Store Customers.
Woking sits in the Surrey commuter belt and our work here covers the full property range. Victorian and Edwardian terraces close to the centre, 1930s and post-war semis on the inter-war estates, substantial detached homes on the larger plots, and a growing minority of new-build properties on the recent developments — the new-builds tend to have bigger inventories because the rooms are larger and people fill them.
For any move bigger than a one-bedroom flat we recommend a free in-home or video survey rather than a phone quote. It takes 30 to 45 minutes, walks every room, and produces a written, itemised quote inside two working days. The single biggest reason phone quotes mislead is the loft — almost every customer underestimates what’s in theirs by roughly double. The walk-through finds it before move day, not after.
Our daily routes out of the Lower Dicker depot put Woking within standard half-day or full-day reach, depending on inventory size and the destination address. A typical Woking pickup with a Sussex or Surrey delivery completes in a single day, including pad-wrapping at the load and unwrapping at the unload. The lorry leaves Lower Dicker in time to be on your driveway ten minutes before the stated load time — we don’t make customers wait around at 6am for a 7am scheduled start.
For chain-day moves out of Woking the timings matter and we plan the schedule from the keys-release time backwards. For longer-distance UK moves — to the Midlands, the West Country, the north — we generally split the day across two crews if the inventory exceeds a single lorry. Anything heading overseas from Woking routes through our customs-controlled holding bay at the depot, where the container is loaded after a final inventory check.
The Woking quote process runs in five practical steps. First, a phone or web enquiry — tell us the address and the rough move date and we’ll suggest a survey slot. Second, the survey itself: either in-home (30 to 45 minutes) or over a video call. Both produce the same paperwork. Third, the written quote, emailed within 48 hours, itemised by line — pad-wrap, transport, packing materials, insurance, any specialist handling — so you can see what every cost line covers.
Fourth, the deposit and date hold: typically 25% on confirmation, fully protected under the British Association of Removers’ Advance Payment Guarantee. Fifth, the move itself — uniformed crew, our own lorry, no agency labour, blankets washed between jobs, and a written inventory at handover. None of this is unusual but it’s worth saying because a meaningful minority of removal firms across Surrey cut corners on at least one of those steps.
Most Woking moves use one of three packing options. Full pack — our crews pack everything in the house the day before move day, using removal-grade cartons and tissue. Fragile-only pack — we handle the kitchen, the display cabinets, the framed art, the mirrors, the lamps, and the customer packs the easy stuff (books, clothing, linen, garage). Self-pack with materials supplied — we drop off cartons, tape, bubble and tissue, and you do it yourself with our written room-by-room guide.
Where the dates don’t line up (the sale completes a fortnight before the purchase, the chain slips, or the new property isn’t ready), we hold the load at our A22 depot in steel strong-rooms with 24-hour CCTV. Short-term storage between contracts is charged by the week; longer-term storage is invoiced monthly. For Woking customers needing self-access self-storage, the ground floor of the depot is fitted for that — individual digital-entry doors and 24/7 access via a key fob.
After the move, we come back to collect empty cartons free of charge if you’re within standard delivery range. We also offer an unpack service for customers who prefer the new home set up by us — particularly common for older customers and white-glove relocations.
For end-of-month dates in the May–September peak, six to ten weeks ahead. Mid-week, mid-month dates can sometimes be booked two to three weeks ahead. The earlier you book, the more choice of slot and crew you’ll have.
Yes — typically 25% of the quoted price on booking, with the balance payable on the day of completion. All deposits are protected under the British Association of Removers’ Advance Payment Guarantee.
Crew time, our own lorry, fuel, pad-wrap (industry-grade blankets washed between jobs), basic transit insurance and labour. Packing materials, fragile-only or full packing service, and any specialist handling (piano, antiques, art, marble) are quoted separately so you see the price of each.
Yes — full British Association of Removers members and audited annually, including the BS 8564 international removal standard. Our membership number and current audit dates are on the BAR site.
Sometimes — depends on the date and the inventory size. Smaller jobs can often be slotted in within a week. Larger 3- and 4-bed moves usually need at least two weeks’ notice so we can crew correctly.
Yes — FIDI-network shipments to over 200 countries. International moves route through our customs-controlled holding bay at the A22 depot, where the container is loaded after a final inventory check. We don’t sub-contract international work to third-party brokers.